Consumers warned against online shop

22 April 2022
South African Accounting Academy

CGSO only issues a consumer alert if suppliers don't co-operate with their office and continue to rack up complaints of a similar nature.

Sassy Heels has numerous complaints against them - including not delivering on orders and not responding to enquiries.

The CGSO is therefore alerting consumers to exercise extreme caution when ordering from this site.

The CGSO also provided some guidelines for suppliers to follow when supplying goods to consumers, and some tips for consumers to limit the risk of being defrauded.

Click here to download the Media statement:

Relevance to Auditors, Independent Reviewers & Accountants:

The Consumer Protection Act is yet another piece of legislation that your clients must comply with, and which you must assess compliance with. If they don’t comply with the relevant laws and regulations, you have certain reporting obligations in terms of NOCLAR (NOn-Compliance with Laws And Regulations) – this could include reporting to management, qualifying your audit opinion, reporting a Reportable Irregularity, etc.
As a supplier of consumer goods and services, your clients face dire consequences e.g. being investigated by the CGSO, if consumers lodge complaints against them with the CGSO. This could lead to additional considerations by you, e.g. going concern, provisions, contingent liabilities, etc.
As a consumer, you also need to comply with the CPA and be aware of important information in this regard.

Relevance to Your clients:

As a supplier of consumer goods and services, your clients face dire consequences e.g. being investigated by the CGSO, if consumers lodge complaints against them with the CGSO.
As a consumer, your clients also need to comply with the CPA and be aware of important information in this regard.

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