Conflict Management and How to Have Difficult Conversations

Date: Dec 11, 2024 - Dec 11, 2024

CPD hours: 2 Hours

Time: 10:00 - 12:00

Event Type: Webinar

Presenter: TBA

Overview

This Conflict Management and How to Have Difficult Conversations webinar is designed to provide participants with the skills and strategies needed to effectively manage conflicts and navigate challenging conversations in both professional and personal settings. Effective conflict management and communication are essential for maintaining productive relationships and fostering a positive environment. This webinar will equip attendees with practical tools to handle conflicts constructively and communicate assertively in difficult situations.

Learning objectives

Attending this webinar will equip you with the following skills:

• Understanding the nature and sources of conflict

• Developing strategies for resolving conflicts effectively

• Enhancing your ability to engage in difficult conversations with confidence

• Applying techniques to de-escalate tense situations

• Improving your overall communication skills for conflict resolution

Content

The webinar will cover the following topics:

• Understanding Conflict

○ Types and sources of conflict

○ Common causes and dynamics of conflict

○ Identifying personal conflict styles

○ Recognizing the impact of unresolved conflicts

• Conflict Resolution Strategies

○ Techniques for resolving conflicts constructively

○ Approaches to finding common ground

• Navigating Difficult Conversations

○ Preparing for a difficult conversation

○ Structuring the conversation for clarity and impact

• De-escalation Techniques

○ Methods for reducing tension and fostering cooperation

○ Strategies for managing emotions during conflicts

• Enhancing Communication Skills

○ Active listening and empathetic communication

○ Assertive communication techniques

Obtaining your CPD certificate

This training is compliant with the International Education Standard (IES7) issued by the International Federation of Accountants and recognised for CPD by relevant professional bodies including ACCA, CIMA, IAC, IIA, SAICA and SAIPA.

All attendees are issued with a CPD certificate available in an online profile.

Who should attend?

The following persons will benefit from attending this webinar:

• Practising accountants including: CA(SA), Professional Accountant (SA), AGA(SA), FCCA, BAP(SA), BA(SA) and ACCA.

• Registered auditors.

• Independent reviewers.

• Trainee accountants.

Price

• R 450.00 - Online admission - Individual.

• Group Price 1 - From R184 per person (up to 5 users)

• Group Price 2 - From R121 per person (up to 10 users)

• Group Price 3 - From R109 per person (over 11 users)

Steps to register for the event:

If you already have a profile, login and register for the webinar.

If you don’t have a profile, create a free profile then login and register for the webinar.

Click here to create a free profile (There is no charge to create a profile and gain access to our free Monthly Practice Management Series).

Click here to find out about the Technical Resource Centre & CPD Subscription options.

Additional material

By attending this webinar you will be provided with:

• A summarised slide presentation.

• Reference documents and/or course material where available.

• You can ask questions during the webinar and you will also have access to the presenter after the webinar.

Corporate training solutions

At SA Accounting Academy, we recognise the evolving needs of businesses in today's dynamic environment. Beyond our standard webinar offerings, we provide tailored corporate training solutions designed to empower your team with the latest in accounting and professional skills. Whether you're looking for online sessions or face-to-face training, our programs are crafted to ensure a comprehensive and engaging learning experience.

Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We prioritise hands-on learning, ensuring your team can immediately apply their newfound knowledge in practical scenarios.

Interested in a bespoke corporate training experience? Reach out to us at [email protected] or call 010 593 0466. Together, let's design a training program that elevates your team's capabilities and aligns with your organisational goals.