Overview   

Effective Communication is a vital skill that one must master for any profession. Being able to communicate effectively improves productivity, reducing challenges and miscommunication in your role and profession.  

Poor communication results in confusion, frustration, wasted effort, missed opportunities, increased errors and mistakes. It causes communication break - down, resulting in collaboration and progress becoming virtually impossible within the workplace. 

Effective communication also has the added benefit of increased job satisfaction as well as improved wellbeing & morale.  

Join Tamara Al-Halaseh on 2 July 2021 from 9:00 a.m. to 11:00 a.m. as she discusses some practical ways in which you can improve your communication skills in both your business and personal life. 

Learning objectives  

By the end of this webinar the attendee should: 

• Understand and have an awareness of what effective communication is.  

• Understand how poor communication can directly impact job satisfaction and productivity 

• Know the process of communication (simple & complex process) 

• Understand and identify the causes of miscommunication 

• Describe different types of communication and how they are used in the workplace 

• Recognise the skills & principles required for effective communication 

• Understand the impact that communication can have on how people are perceived by others 

• Identify how effective communication can overcome challenges in the workplace 

• Become aware of practical techniques one can implement in their style of communication within the work place to encourage effective communication ( remote or face to face)  

• Identify the different conversational styles 

• Become aware of how a mindful practice in the work place can aid one in becoming more focused , alert and productive in the workplace.   

Content 

The webinar will cover the following topics:  

• What is communication? 

• The process of Communication  

• The Causes of Miscommunication  

• The Effective Communication Principles 

• The Barriers to good communication 

• Active listening & key behaviours in order to practice Active listening 

• Asking effective questions 

• Skills and abilities required in order to effectively communicate  

• Non Verbal communication 

• Types of conversations  

• Generation communication differences in the workplace 

• Practical Techniques for effective communication in the work place 

• Communication & Remote working  

• Mindfulness & communication in the workplace 

Obtaining your CPD certificate 

This webinar qualifies for 2 CPD hours with your professional body including: ACCA, SAICA, AAT, SAIPA, SAIBA, IAC, CIS, ICBA, LSSA, FPI, and the IBA. The SAAA CPD policy is compliant with IFAC IES7 and is recognised by all relevant professional bodies. 

All attendees are issued with a CPD certificate available in an online profile. 

About the presenter 

Tamara Al-Halaseh 

Tamara is an internationally certified Executive Business Coach, Life Coach & Neuro-Linguistic Programming Practitioner . She holds a Bachelor of Arts (hons) in Business Management Studies , with Systems Practice , obtained at the Open University of the United Kingdom,  

As an experienced Business Development Director with a demonstrated history of working in Retail, Information Communications Technology (ICT), and most recently the Coaching Industry; she has gained knowledge, skills & experience in all areas of Business Management Systems - with a solid track record in Business Management, Business Leadership, Sales, Operations, IT systems Development, as well as Human Resources Management. 

With a deep passion for Personal , Leadership Development, Wellness, and Positive Psychology, she started Ever Journey Coaching in 2020, to guide others to live out their true purpose, to accomplish their life goals on their Journey of life.  

Who should attend? 

The following persons will benefit from attending this webinar: 

• Any individual that is interested in improving their communication in the workplace. 

Price              

• R 475.00 - Online admission - Individual. 

• R 950.00 - Online admission - Company. 

Steps to register for the event:  

If you already have a profile, login and register for the webinar. 

If you don’t have a profile, create a free profile then login and register for the webinar. 

Click here to create a free profile (There is no charge to create a profile and gain access to our free Monthly Practice Management Series). 

Click here to find out about the Technical Resource Centre & CPD Subscription options. 

Additional material 

By attending this webinar you will be provided with: 

• A summarised slide presentation. 

• Reference documents and/or course material where available. 

• You can ask questions during the webinar and you will also have access to the presenter after the webinar.