Strategies for effective communication with clients and staff

Date: Mar 7, 2024 - Mar 7, 2024

CPD hours: 2 Hours

Time: 10:00 - 12:00

Event Type: Webinar

Presenter: Constance Kawelenga CA(SA)

Effective communication is the cornerstone of successful client relationships and a cohesive, high-performing team.


For a business to really thrive and be sustainable, it is crucial to integrate professional values and attitudes with enabling competencies or acumens. Effective communication is one such pivotal acumen; it is the cornerstone of successful client relationships and cohesive, high-performing teams. 

Technical competency can only take business so far and this session explores key techniques to enhance communication with both clients and staff, ensuring a harmonious and efficient working environment.  

Join Constance Kawelenga CA(SA) on 07 March 2024 from 10:00 a.m. to 12:00 p.m. as she delves into essential strategies for fostering clear and impactful communication within accounting/ audit practices. 

Learning objectives  

By attending this webinar, you will gain the following competencies: 

  • Possess strategies that ensure clear and effective communication within your practice. 

  • Understand and be able to recognise the diverse needs and preferences of different stakeholders.  

  • Know the importance of clarity when conveying financial and other information to clients.  

  • Be able to cultivate empathy in internal communications to strengthen team dynamics and build trust and collaboration. 

  • Understand and implement techniques for navigating challenging discussions with clients or team members. 


The webinar will cover the following topics:  

  • What is communication? 

  • Why is communication important in the business context? 

    • Clients. 

      • Understanding client needs. 

      • Building trust and credibility. 

      • Customer satisfaction. 

      • Conflict resolution. 

      • Feedback and improvement. 

      • Upselling and cross-selling. 

    • Staff. 

      • Team collaboration. 

      • Employee engagement. 

      • Clarity of roles and expectations. 

      • Problem solving. 

      • Employee development. 

      • Adaptability and change management. 

      • Employee morale. 

      • Risk management. 

  • Communication channels. 

    • Visual. 

    • Written. 

    • Verbal. 

  • Barriers to effective communication. 

    • Lack of clarity in message. 

    • Poor listening skills. 

    • Cultural and language differences. 

    • Emotional barriers. 

    • Lack of feedback. 

    • Information overload. 

    • Technological issues. 

    • Power dynamics, assumptions, and stereotypes. 

  • Main tips for effective client communications. 

    • Clear and simple language. 

    • Active listening. 

    • Regular updates. 

    • Transparency. 

    • Customized communication. 

    • Educational resources. 

  • Main tips for effective staff communications. 

    • Open channels. 

    • Clarity in instructions. 

    • Encourage feedback. 

    • Use of technology. 

    • Training and development. 

    • Recognize achievement. 

  • General tips for effective communications. 

    • Adapt communication styles. 

    • Emotional intelligence. 

    • Consistency. 

    • Documentation. 

    • Follow-up. 

    • Continuous improvement. 

Obtaining your CPD certificate 

This training is compliant with the International Education Standard (IES7) issued by the International Federation of Accountants and recognised for CPD by relevant professional bodies including ACCA, CIMA, IAC, IIA, SAICA and SAIPA. 

  All attendees are issued with a CPD certificate available in an online profile.   

About the presenter 

Constance Kawelenga CA(SA) 

Constance Kawelenga is a chartered accountant with a broad proficiency in finance, taxation and auditing. She has attained a diverse range of experience - from Big 4 audit experience, commercial multinational exposure, to running an audit and consulting boutique over the past 8 years.  

In 2013, Constance founded the Zuva Group of entities, focusing on audit, financial management, taxation, secretarial, business mentorship as well as business valuations.   

Who should attend? 

The following persons will benefit from attending this webinar: 

  • Practising accountants including: CA(SA), Professional Accountant (SA), AGA(SA), FCCA, BAP(SA), BA(SA) and ACCA. 

  • Registered auditors. 

  • Accounting officers. 

  • Financial analysts. 

  • Bookkeepers. 

  • Trainee accountants. 


  • R 450.00 - Online admission - Individual. 

  • Group Price 1 - From R184 per person (up to 5 users) 

  • Group Price 2 - From R121 per person (up to 10 users) 

  • Group Price 3 - From R109 per person (over 11 users) 


Steps to register for the event:  

If you already have a profile, login and register for the webinar. 

If you don’t have a profile, create a free profile then login and register for the webinar. 

Click here to create a free profile (There is no charge to create a profile and gain access to our free Monthly Practice Management Series). 

Click here to find out about the Technical Resource Centre & CPD Subscription options. 

Additional material 

By attending this webinar you will be provided with: 

  • A summarised slide presentation. 

  • Reference documents and/or course material where available. 

  • You can ask questions during the webinar and you will also have access to the presenter after the webinar. 

Corporate training solutions 

At the Accounting Academy, we recognize the evolving needs of businesses in today's dynamic environment. Beyond our standard webinar offerings, we provide tailored corporate training solutions designed to empower your team with the latest in accounting and professional skills. Whether you're looking for online sessions or face-to-face training, our programs are crafted to ensure a comprehensive and engaging learning experience. 

Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We prioritize hands-on learning, ensuring your team can immediately apply their newfound knowledge in practical scenarios. 

Interested in a bespoke corporate training experience? Reach out to us at [email protected] or call 010 593 0466. Together, let's design a training program that elevates your team's capabilities and aligns with your organizational goals. 

 Contact us 

Have any questions or need any assistance? Contact us today! 


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