The Client Care Blueprint


Date: Oct 26, 2018 - Oct 26, 2018

CPD hours: 1 Hours

Time: 09:00 - 10:00

Event Type: Webinar

Presenter: Rudi Jansen
Head Coach, Practice Owner, Author & Speaker

So what kind of first impression does your accountancy practice give to clients when they sign up? Are they left frustrated, filling out form after form, questioning your fees and wondering if they made the right decision? Or are they completely awestruck, telling all their closest friends and family just how great you are, eager to sign up for even more of your services?

Overview: 

WOW Your New Clients Maximise Client Retention Increase Word of Mouth Referrals

They say that you never get a second chance to make a first impression…

So what kind of first impression does your accountancy practice give to clients when they sign up?
Are they left frustrated, filling out form after form, questioning your fees and wondering if they made the right decision? Or are they completely awestruck, telling all their closest friends and family just how great you are, eager to sign up for even more of your services?

The difference between getting this right, or wrong, is R0000s in additional, or lost, revenue. If you want to wow your new clients, maximise their retention and increase word-of-mouth referrals, you’re going to need The Client Care Blueprint™.  

In this forward-thinking presentation, you will learn:

  • Why systemising client care is key to maximising your practice revenue
  • How focusing on TCs and neglecting RCs can cost your practice R0000s in lost clients
  • The 90-day ‘onboarding game plan’ that will WOW your new clients and generate word of mouth referrals 
  • How to leverage technology so that your 90-day game plan is ‘hands-off’ and automated
  • And much more!

This webinar is a taster of what our expert presenter, Rudi Jansen, will be discussing at our Practice Management Bootcamp on 14 & 15 November.  To hear the full presentation from Rudi in person, plus hear from another 14 successful accounting practitioners and industry leaders, register today.  
 

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