OVERVIEW
Interpersonal Communication is a vital tool for survival. This applies whether in life in general, relationships or in business/work settings.
Successful people in business and at work all have one thing in common - they are effective communicators! No matter what role one plays, having effective interpersonal communication skills is a must.
At work, communication encompasses doing presentations, participating in meetings, and dealing with clients and colleagues. It also includes workshops, telephone calls and more recently, communicating on platforms such as WhatsApp and Google Chats. When our communication is confusing or unclear, important information gets lost and time and money is wasted. One sure way of getting things done is through communicating effectively.
DELIVERY
The course is delivered through the SA Accounting Academy online learning platform. It is divided into parts that are easily digestible. In this way you can maintain a work-life balance whilst studying and improving your professional skills.
ASSESSMENTS
Your assessments will be in the form of exercises and activities that you will need to complete during the training.
ASSESSMENT AND CERTIFICATION
Successful completion (i.e. completion of all modules) of this course will lead learners to be awarded with a certificate of completion.
IS THIS FOR YOU?
Whether you are a trainee or a qualified professional that has been practising for a long time, this course will equip you with tools that will make you a successful communicator.
ABOUT THE INSTRUCTOR
Charmaine Nadasan
Charmaine Nadasan has been working in the Learning and Development field since 2012. She is the holder of a B. Com (Unisa), Post Graduate Certificate in Education (Unisa), Advanced Credit Diploma (Institute of Bankers SA) and RE5 (FPI). Charmaine is a seasoned Facilitator and is registered as an Assessor and Moderator for various unit standards. She has 10 years banking experience and she also ran one of the popular food franchises for 10 years.
PREREQUISITES / ADMISSION REQUIREMENTS
Anyone can attend this course. There are no minimum entry requirements.
THE COMPETENCIES DEVELOPED
- Introduction to Social Intelligence
- Elements of Interpersonal Communication
- The communication process
- Understanding Misunderstandings
- Barriers to effective communication
- Building Confidence when speaking
- Active Listening
- The art of conversation
- Effective Speaking
- Communication Practical’s
CURRICULUM
MODULE 1: INTRODUCTION TO SOCIAL INTELLIGENCE
OVERVIEW:
Social intelligence refers to the capacity to know oneself and to know others. It is developed from experience with people and learning from success and failures in social settings. It is more commonly referred to as the ability to get along well with others or ‘people skills’.
Social Intelligence includes being aware of different social situations and social dynamics governing those situations, and therefore a knowledge of how people interact can help you when dealing with others. We also therefore need to be aware of ourselves and how we react to better understand our relationship with other people.
MODULE 2: BARRIERS TO COMMUNICATION
OVERVIEW:
The sender and receiver can both experience problems with encoding and decoding messages and this can lead to the breakdown in communication. These barriers are classified as either physical or psychological. What are the examples that fall under each type?
MODULE 3: ELEMENTS OF INTERPERSONAL COMMUNICATION
OVERVIEW:
Interpersonal communication is not just about what is actually said but how it is said, and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language. Learn what your body language may be saying even though it may be unintentional.
MODULE 4: ACTIVE LISTENING
OVERVIEW:
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. In order to understand the need for active listening, we need to be aware that we receive and evaluate all communication based on our own experiences and biases. Active listening aims to minimise the effect of our bias when we communicate. Learn how to become an active listener to improve your communication skills.
MODULE 5: UNDERSTANDING MISUNDERSTANDINGS
OVERVIEW:
Misunderstanding happens when our attempt at communication is unsuccessful because what we intend to express differs from what the listener believes we have expressed. The problem could lie with either the speaker or the listener. Learn the various ways in which misunderstandings are triggered.
MODULE 6: BUILDING CONFIDENCE WHEN SPEAKING
OVERVIEW:
Confidence is a trait we admire in others. It is also a skill that we can all acquire. Confidence is both about looking confident as well as feeling confident. Learn how to become more confident when speaking.
MODULE 7: THE ART OF CONVERSATION
OVERVIEW:
Conversation is something that we do so often and it is such an important part of our lives and yet we are never really taught how to hold a good conversation. We may also have some bad habits that we are not even aware of because we do not know what is right and what is wrong when it comes to conversations. What are your conversation bad habits?
MODULE 8: EFFECTIVE SPEAKING
OVERVIEW:
We spend a lot of time talking, whether to clients, colleagues, friends, and family. Speaking effectively is about what we say, and how we say it so that our message is clearly heard and understood. Words are only a small part of communicating effectively. Learn the various other ways that we can become effective speakers.
MODULE 9: COMMUNICATION PRACTICAL’S
OVERVIEW:
Practice makes perfect and communication skills are no exception. Master the skill of interpersonal communication.
ABOUT SA ACCOUNTING ACADEMY
SA Accounting Academy is an online platform, where professionals have access to the best and latest knowledge. All of our courses are taught by knowledgeable and experienced instructors, and every course is available on-demand, so students can learn anything, anywhere, and at any time.
COURSE FEES
The course fee is R 2 000.00 and consists of:
- Study material - Online course material
- Online Facilitator support
- Formative assessments
PAYMENT METHODS
Option 1: Once off payment
- R 2 000.00
There are various payment methods available that you can securely pay through your profile which include Credit / Debit Cards and Instant EFT.