Overview 

This Conflict Management and How to Have Difficult Conversations webinar is designed to provide participants with the skills and strategies needed to effectively manage conflicts and navigate challenging conversations in both professional and personal settings. Effective conflict management and communication are essential for maintaining productive relationships and fostering a positive environment. 

Join Annelien Feldtmann CA(SA), on the 17th of October 2024, from 10:00 am to 11:00 am for an insightful session on practical tools to manage conflicts constructively and communicate assertively in challenging situations.  

Learning objectives 

Attending this webinar will equip you with the following skills:  

• Gain a nuanced understanding of the nature, types, and dynamics of conflicts 

• be equipped with the knowledge to recognize and analyse conflicts in various contexts. 

• be able to navigate conflicts more effectively by choosing and adjusting their conflict resolution approach. 

• gain confidence in handling challenging discussions, applying effective communication strategies, and achieving positive outcomes. 

Content 

The webinar will cover the following topics:   

• Understanding Conflict Dynamics 

  • Types of Conflict 

  • Positive and Negative Aspects of Conflict 

• Personalized Conflict Resolution Styles 

• Adapting Styles Based on Situational Context 

• Difficult Conversations Framework 

  • Characteristics of Difficult Conversations 

  • Effective Communication Strategies 

• Strategies for Preparation and Structuring 

• Constructive Feedback and Positive Communication 

• Negotiation and Problem-Solving Techniques 

Obtaining your CPD certificate 

This training is compliant with the International Education Standard (IES7) issued by the International Federation of Accountants and recognised for CPD by relevant professional bodies including ACCA, CIMA, IAC, IIA, SAICA and SAIPA. 

All attendees are issued with a CPD certificate available in an online profile.   

About the presenter  

Annelien Feldtmann CA(SA), MCom, ICR   

Annelien Feldtmann is a Chartered Accountant (SA) with 21 years of experience in the public and private sector. She is a qualified Executive, Business and Career Neuro-Coach with clients in the UK, USA and South Africa.    

Annelien has been involved with distance learning institutions and compiled the curriculum transformation competency framework for the College of Accounting Sciences at the University of South-Africa (UNISA). She was a SAICA reviewer and registered assessor with in-depth knowledge of the SAICA Competency Framework and learnership requirements. Annelien is currently the chairperson of the Assessment Committee, as well as assessor of the South African Institute of Taxation (SAIT).  

Who should attend? 

The following persons will benefit from attending this webinar: 

• Practising accountants including: CA(SA), Professional Accountant (SA), AGA(SA), FCCA, BAP(SA), BA(SA) and ACCA. 

• Registered auditors. 

• Independent reviewers. 

• Trainee accountants. 

Price 

• R 265.00 - Online admission - Individual.  

• Group Price 1 - From R184 per person (up to 5 users)  

• Group Price 2 - From R121 per person (up to 10 users)  

• Group Price 3 - From R109 per person (over 11 users)  

Steps to register for the event:  

If you already have a profile, login and register for the webinar. 

If you don’t have a profile, create a free profile then login and register for the webinar. 

Click here to create a free profile (There is no charge to create a profile and gain access to our free Monthly Practice Management Series). 

Click here to find out about the Technical Resource Centre & CPD Subscription options. 

Additional material 

By attending this webinar you will be provided with: 

• A summarised slide presentation. 

• Reference documents and/or course material where available. 

• You can ask questions during the webinar and you will also have access to the presenter after the webinar. 

Corporate training solutions 

At SA Accounting Academy, we recognise the evolving needs of businesses in today's dynamic environment. Beyond our standard webinar offerings, we provide tailored corporate training solutions designed to empower your team with the latest in accounting and professional skills. Whether you're looking for online sessions or face-to-face training, our programs are crafted to ensure a comprehensive and engaging learning experience.  

Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We prioritise hands-on learning, ensuring your team can immediately apply their newfound knowledge in practical scenarios.  

Interested in a bespoke corporate training experience? Reach out to us at [email protected] or call 010 593 0466. Together, let's design a training program that elevates your team's capabilities and aligns with your organisational goals.  

Contact us   

  Have any questions or need any assistance? Contact us today!   

• Online chat through our website.   

• WhatsApp: Start chatting (+27635026114)   

• Phone: 010 593 0466   

• E-mail: [email protected]