Slide 2

The Public Sector Series Session 10: Performance Management

Date: Sep 7, 2021 - Sep 7, 2021

CPD hours: 2 Hours

Time: 09:00 - 11:00

Event Type: Webinar

Presenter: Caryn Maitland
Owner, Maitland & Associates
Presenter: Bronwyn MacCallum

The general populace views the performance of public sector entities with disdain. Admittedly so, many public sector entities get many things wrong. Only a few of them meet the public's service delivery expectations.


The general populace views the performance of public sector entities with disdain. Admittedly so, many public sector entities get many things wrong. Only a few of them meet the public's service delivery expectations.

Perhaps the reason is because public officials and their staff rarely show accountability or take responsibility for their poor performance.

Performance management is a management practice that sets goals and puts in place actions and control mechanisms that continuously measure and evaluate results for the purpose of improving performance. This webinar unpacks this management style and shows its importance to the public sector.

Join Caryn Maitland CA(SA) and Bronwyn MacCallum CA(SA) on 7 September 2021 from 09:00 a.m. to 11:00 a.m. as they discuss performance management in the public sector.

Learning objectives

By the end of this webinar the attendee should:

  • Understand the link between service delivery and performance management;
  • Know the frameworks applicable to performance management;
  • Understand what a strategic objective is and how it relates to service delivery objectives, programmes, tasks and indicators;
  • Understand the planning for performance and how it relates to budgeting; and
  • Understand the measurement, monitoring, and reporting of performance.


The webinar will cover the following topics:

  • Service delivery and performance management.
  • The frameworks applicable to performance management.
  • The process for performance management.
  • What is a strategic objective?
  • Strategic objectives and their relation to:
    • Service delivery objectives.
    • Programmes.
    • Tasks.
    • Indicators.
  • Planning for performance.
  • Performance and budgeting.
  • Measuring performance.
  • Monitoring performance.
  • Quarterly reporting of performance.
  • Annual reporting of performance.

Obtaining your CPD certificate

This training is compliant with the International Education Standard (IES7) issued by the International Federation of Accountants and recognised for CPD by relevant professional bodies including ACCA, CIMA, IAC, IIA, SAIBA, SAICA and SAIPA. 

All attendees are issued with a CPD certificate available in an online profile.   

About the presenters

Caryn Maitland CA(SA)

Caryn Maitland is a Chartered Accountant (SA). She has been a member of IRBA as a registered auditor and accountant since 2002 and is also a registered member of SAICA.

Caryn has lectured Auditing and Accounting at various institutions and has conducted independent workshops and seminars for professional accountants since 2006 on various topics.

Caryn has presented on the national tour for the annual Legislation Update with ProBeta Training (Pty) Ltd in 2014 and 2015, as well as on the FASSET national tour for the Tax Administration Act in 2014.  She is also involved with the annual SAICA SMP Technical tour.

Bronwyn MacCallum CA(SA)

Bronwyn qualified as a CA(SA) in 2004 and has spent time in private practice as a partner and later director of small and medium firms as well as a tenure at the Auditor-General of South Africa as a Senior Manager and SAICA Training Officer.

Her current professional focus is on the design, implementation and monitoring of systems of quality control in the auditing profession for firms and for engagements. Bronwyn has also spent many years lecturing Auditing, IFRS and Public Financial Management at undergraduate, post-graduate and professional levels, both face-to-face and in the design and implementation of blended and on-line learning platforms. Bronwyn has played active roles at both SAICA and IRBA in board sub-committees related to professional practical training and development, and in public sector governance structures and audit committees. 

Who should attend?

The following persons will benefit from attending this webinar:

  • Professional Accountants including: RA(SA), CA(SA), PA(SA) and BAP(SA); and
  • Senior public servants.


  • R 475.00 - Online admission - Individual.
  • R 950.00 - Online admission - Company.


Steps to register for the event:

If you already have a profile, login and register for the webinar.

If you don’t have a profile, create a free profile then login and register for the webinar.

Click here to create a free profile (There is no charge to create a profile and gain access to our free Monthly Practice Management Series).

Click here to find out about the Technical Resource Centre & CPD Subscription options.

Additional material

By attending this webinar you will be provided with:

  • A summarised slide presentation.
  • Reference documents and/or course material where available.
  • You can ask questions during the webinar and you will also have access to the presenter after the webinar.


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Venues & Dates

The following venues and dates are available for this event.

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