Strategies for effective communication with clients and staff
CPD Hours: 2
Price: R450.00
Strategies for effective communication with clients and staff
Presenters : Constance Kawelenga CA(SA)
Overview
For a business to really thrive and be sustainable, it is crucial to integrate professional values and attitudes with enabling competencies or acumens. Effective communication is one such pivotal acumen; it is the cornerstone of successful client relationships and cohesive, high-performing teams.
Technical competency can only take business so far and this session explores key techniques to enhance communication with both clients and staff, ensuring a harmonious and efficient working environment.
Join Constance Kawelenga CA(SA) as she delves into essential strategies for fostering clear and impactful communication within accounting/ audit practices.
Learning objectives
By attending this webinar, you will gain the following competencies:
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Possess strategies that ensure clear and effective communication within your practice.
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Understand and be able to recognise the diverse needs and preferences of different stakeholders.
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Know the importance of clarity when conveying financial and other information to clients.
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Be able to cultivate empathy in internal communications to strengthen team dynamics and build trust and collaboration.
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Understand and implement techniques for navigating challenging discussions with clients or team members.
Content
The webinar will cover the following topics:
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What is communication?
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Why is communication important in the business context?
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Clients.
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Understanding client needs.
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Building trust and credibility.
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Customer satisfaction.
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Conflict resolution.
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Feedback and improvement.
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Upselling and cross-selling.
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Staff.
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Team collaboration.
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Employee engagement.
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Clarity of roles and expectations.
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Problem solving.
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Employee development.
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Adaptability and change management.
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Employee morale.
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Risk management.
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Communication channels.
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Visual.
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Written.
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Verbal.
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Barriers to effective communication.
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Lack of clarity in message.
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Poor listening skills.
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Cultural and language differences.
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Emotional barriers.
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Lack of feedback.
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Information overload.
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Technological issues.
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Power dynamics, assumptions, and stereotypes.
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Main tips for effective client communications.
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Clear and simple language.
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Active listening.
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Regular updates.
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Transparency.
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Customized communication.
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Educational resources.
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Main tips for effective staff communications.
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Open channels.
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Clarity in instructions.
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Encourage feedback.
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Use of technology.
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Training and development.
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Recognize achievement.
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General tips for effective communications.
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Adapt communication styles.
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Emotional intelligence.
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Consistency.
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Documentation.
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Follow-up.
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Continuous improvement.
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