Cross-generational intelligence: Practical playbooks for high-performing teams
CPD Hours: 1
Price: R265.00
Cross-generational intelligence: Practical playbooks for high-performing teams
Presenters : Annelien Feldtmann
Overview
Modern professional teams are increasingly multi-generational, bringing together individuals with different work experiences, expectations, communication styles, and motivation drivers. While this diversity offers significant value, it can also create friction, misunderstanding, and performance challenges when generational differences are poorly understood or reduced to stereotypes.
This webinar introduces the concept of cross-generational intelligence as a practical leadership and performance capability. Rather than relying on labels or assumptions, the session focuses on evidence-based insights and practical playbooks that help professionals and leaders navigate generational dynamics more effectively.
Participants will learn how to adapt communication, feedback, and leadership approaches to suit diverse generational contexts, build trust and accountability, and create high-performing teams that leverage generational diversity as a strength rather than a source of conflict.
Join Annelien Feldtmann CA(SA), Neuro Coach as she equips professionals with practical tools to improve collaboration, engagement, and performance in cross-generational teams.
Learning objectives
Attending this webinar will equip you with the following skills:
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An understanding of how generational contexts influence communication, motivation, work values, and performance expectations
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Insight into why generational conflict often reflects misaligned assumptions rather than poor attitude or competence
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Practical tools to adapt communication, leadership, and feedback styles across generations
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The ability to build trust, accountability, and engagement in multi-generational teams
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Techniques to apply practical playbooks that improve collaboration, productivity, and retention
Content
The webinar will cover the following topics:
· Why Cross-Generational Intelligence Matters
o The impact of generational dynamics on team performance
o Risks of unmanaged generational friction
· Understanding Generational Contexts (Without Labels)
o Generational influences versus stereotypes
o Socio-economic and workplace context shaping expectations
· Communication Styles Across Generations
o Preferences in communication, feedback, and decision-making
o Adapting communication for clarity and trust
· Motivation, Work Ethic, and Engagement Differences
o Different drivers of motivation and commitment
o Aligning expectations without compromising standards
· Managing Performance and Feedback Across Generations
o Delivering feedback effectively across age groups
o Performance management strategies that build accountability
· Cross-Generational Conflict and Tension
o Common sources of conflict
o Practical de-escalation and resolution strategies
· Leadership Playbooks for Multi-Generational Teams
o Adaptive leadership approaches
o Building psychological safety and shared standards
· Building High-Performing Cross-Generational Teams
o Leveraging diversity for collaboration and performance
o Sustaining engagement and retention
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