Session 10: Performance Management
Presenters : Bronwyn MacCallum , Caryn Maitland CA(SA)
Overview
The general populace views the performance of public sector entities with disdain. Admittedly so, many public sector entities get many things wrong. Only a few of them meet the public's service delivery expectations.
Perhaps the reason is because public officials and their staff rarely show accountability or take responsibility for their poor performance.
Performance management is a management practice that sets goals and puts in place actions and control mechanisms that continuously measure and evaluate results for the purpose of improving performance. This webinar unpacks this management style and shows its importance to the public sector.
Learning objectives
By the end of this webinar the attendee should:
- Understand the link between service delivery and performance management;
- Know the frameworks applicable to performance management;
- Understand what a strategic objective is and how it relates to service delivery objectives, programmes, tasks and indicators;
- Understand the planning for performance and how it relates to budgeting; and
- Understand the measurement, monitoring, and reporting of performance.
Content
The webinar will cover the following topics:
- Service delivery and performance management.
- The frameworks applicable to performance management.
- The process for performance management.
- What is a strategic objective?
- Strategic objectives and their relation to:
- Service delivery objectives.
- Programmes.
- Tasks.
- Indicators.
- Planning for performance.
- Performance and budgeting.
- Measuring performance.
- Monitoring performance.
- Quarterly reporting of performance.
- Annual reporting of performance.
