Accountant Discussion Forum: The Compliance Fatigue Crisis: Rebuilding Trust and Resilience in Over-Regulated Clients
CPD Hours: 2
Price: R380.00
Accountant Discussion Forum: The Compliance Fatigue Crisis: Rebuilding Trust and Resilience in Over-Regulated Clients
Presenters : Carmen Westermeyer CA(SA) , Caryn Maitland CA(SA)
Overview
As regulatory demands continue to grow across areas such as FICA, Beneficial Ownership, VAT, UIF and ESG reporting, many practitioners are finding it increasingly difficult to balance compliance obligations with delivering ethical, trusted client service.
In this insightful session, participants will explore how over-regulation contributes to compliance fatigue and discover how to redefine their professional role beyond that of a compliance enforcer. Viewed through a practical and ethical lens, the webinar explores strategies to streamline systems, uphold ethical integrity and rebuild trust and engagement in client relationships.
Join Caryn Maitland CA(SA) and Carmen Westermeyer CA(SA) as they share actionable guidance on managing compliance-heavy workloads while maintaining professionalism, well-being and client confidence in an ever-evolving regulatory environment.
Learning objectives and competencies developed
Through an in-depth analysis of the latest regulatory developments, real-world case studies and practical examples, this webinar will equip you with the following competencies:
-
Diagnose compliance fatigue by identifying behavioural and operational warning signs of burnout in clients and teams.
-
Streamline financial, FICA, and BO processes while maintaining legal and ethical integrity.
-
Turn compliance into value through the use of automation, dashboards and education to empower clients instead of overwhelming them.
-
Balance service delivery with professional boundaries and mental well-being under regulatory pressure.
-
Redesign your service architecture by repositioning the practice from compliance provider to compliance coach, thereby strengthening client trust and engagement.
Content to be discussed
The following topics are under discussion for this month:
-
Module 1: Understanding the Compliance Fatigue Landscape
-
Definition of “Compliance Fatigue” in professional services.
-
Drivers of over-regulation: FATF Greylisting aftermath, CIPC Beneficial Ownership registers, FICA GN7A (2024), VAT rule changes, UIF and Payroll reforms, Two-Pot Retirement implementation, ESG disclosure expectations (ISSB S1 & S2).
-
Impact on accountant–client relationships and ethical engagement.
-
-
Module 2: Simplifying Compliance Without Slipping
-
FIC Act (38 of 2001) — practical application of risk-based customer due diligence (CDD) under Guidance Note 7A.
-
Companies Amendment Act and CIPC Beneficial Ownership Regulations (2023/2024) — beneficial ownership data submission, penalties, and governance oversight.
-
Value-Added Tax Act 89 of 1991 — post-greylisting administrative reforms, audit triggers, reversal controls.
-
Retirement Reform: Two-Pot System (Revenue Laws Amendment Act, 2024) — compliance expectations for payroll, SARS directives, and employee communication.
-
Environmental, Social & Governance (ESG) Reporting — understanding IFRS S1, S2 / ISSB Standards and the IAASB ISSA 5000 sustainability assurance framework.
-
-
Module 3: Behavioural and Ethical Dimensions
-
Compliance burnout indicators: avoidance, over-servicing, boundary erosion, information fatigue.
-
Professional ethics under pressure: SAICA Code of Professional Conduct (Revised 2024), IFAC integrity and objectivity principles, NOCLAR obligations.
-
Ethical decision-making models: service quality vs. over-extension; when to say no.
-
-
Module 4: Turning Compliance into Client Empowerment
-
Automating compliance: dashboards, checklists, eFiling reminders, and reporting integrations.
-
Building client trust through proactive education — mini-briefs, templates, and dashboards.
-
Value communication: reframing compliance as protection and confidence.
-
-
Module 5: Practice Resilience & Service Redesign
-
Designing tiered compliance packages (lite, standard, assurance).
-
Workflow management: mapping high-risk vs. high-value clients.
-
Well-being and workload strategies — resilience habits for practitioners and teams.
-
Integrating compliance health reviews into annual client engagements.
-
