Emotional Intelligence in difficult workplace dynamics
CPD Hours: 1
Price: R265.00
Emotional Intelligence in difficult workplace dynamics
Presenters : Annelien Feldtmann
Overview
Modern professional environments are characterised by high pressure, complex relationships, competing expectations, and frequent conflict. In these conditions, technical competence alone is no longer sufficient. The ability to manage emotions — both one’s own and those of others — has become a critical determinant of judgement, communication quality, leadership effectiveness, and professional credibility.
This webinar explores emotional intelligence (EI) as a practical, learnable performance skill rather than a vague “soft skill”. It demonstrates how emotional intelligence enables professionals to navigate difficult people, challenging conversations, conflict, and uncertainty without escalating situations, damaging relationships, or compromising performance.
Drawing on neuroscience and applied workplace psychology, the session provides practical tools to help professionals regulate emotional responses under pressure, communicate effectively in difficult situations, and build resilience in demanding professional environments.
Join Annelien Feldtmann CA(SA), Neuro Coach as she unpacks the role of emotional intelligence in difficult workplace dynamics and equips professionals with strategies to handle conflict, pressure, and high-stakes interactions with confidence and professionalism.
Learning objectives
Attending this webinar will equip you with the following skills:
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An understanding of how emotional intelligence influences behaviour, judgement, and performance in challenging workplace situations
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Insight into how stress, conflict, and pressure affect the brain and emotional responses
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Practical tools to regulate emotions during conflict, feedback, and difficult conversations
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An understanding of the role of empathy, boundaries, and emotional regulation in leadership and team effectiveness
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Techniques to intentionally develop emotional intelligence to improve resilience, communication, and professional relationships
Content
The webinar will cover the following topics
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Emotional Intelligence in Today’s Workplace
o Emotional intelligence as a performance and decision-making skill
o The impact of low emotional intelligence on judgement and relationships -
The Neuroscience of Emotions Under Pressure
o How stress and pressure affect emotional regulation
o The brain’s threat response in conflict situations -
The Four Core Domains of Emotional Intelligence
o Self-awareness
o Self-regulation
o Social awareness
o Relationship management -
Emotional Intelligence in Difficult Workplace Dynamics
o Managing conflict and difficult personalities
o Handling feedback and high-stakes conversations -
Emotional Intelligence and Leadership Effectiveness
o Leadership presence and credibility under pressure
o Using emotional intelligence to influence and guide others -
Emotional Intelligence and Resilience
o Preventing emotional exhaustion and burnout
o Sustaining performance in high-pressure environments -
Developing Emotional Intelligence in Practice
o Practical techniques to strengthen emotional intelligence over time
