How to communicate effectively in the work place
Presenters : Tamara Al-Halaseh
Overview
Effective Communication is a vital skill that one must master for any profession. Being able to communicate effectively improves productivity, reducing challenges and miscommunication in your role and profession.
Poor communication results in confusion, frustration, wasted effort, missed opportunities, increased errors and mistakes. It causes communication break - down, resulting in collaboration and progress becoming virtually impossible within the workplace.
Effective communication also has the added benefit of increased job satisfaction as well as improved wellbeing & morale.
Learning objectives
By the end of this webinar the attendee should:
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Understand and have an awareness of what effective communication is.
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Understand how poor communication can directly impact job satisfaction and productivity
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Know the process of communication (simple & complex process)
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Understand and identify the causes of miscommunication
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Describe different types of communication and how they are used in the workplace
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Recognise the skills & principles required for effective communication
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Understand the impact that communication can have on how people are perceived by others
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Identify how effective communication can overcome challenges in the workplace
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Become aware of practical techniques one can implement in their style of communication within the work place to encourage effective communication ( remote or face to face)
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Identify the different conversational styles
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Become aware of how a mindful practice in the work place can aid one in becoming more focused , alert and productive in the workplace.
Content
The webinar will cover the following topics:
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What is communication?
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The process of Communication
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The Causes of Miscommunication
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The Effective Communication Principles
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The Barriers to good communication
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Active listening & key behaviours in order to practice Active listening
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Asking effective questions
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Skills and abilities required in order to effectively communicate
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Non Verbal communication
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Types of conversations
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Generation communication differences in the workplace
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Practical Techniques for effective communication in the work place
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Communication & Remote working
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Mindfulness & communication in the workplace
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