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Problem-Solving and Decision-Making Series

CPD Hours: 0

Price: R2000.00

Title / Topic

Problem-Solving and Decision-Making Series


Problem solving is an essential skill for any job. It is especially important in business because some type of problem is being solved every hour of every day. Successful entrepreneurs are problem solvers at heart. Some problems are small, but some are large enough and serious enough to require a team of employees to tackle the problem, analyze it, solve it, and then make sure it stays fixed. As a business owner, manager, or employee, you are required to solve problems all the time.

Whether you are working alone or with a team, you will be required to think logically and solve the problem systematically. Winging it or doing something because you have a gut feeling can be risky. This webinar will help you to develop a systematic approach to solving problems and will allow you to apply your skills to real problems, so you make better decisions.

Learning objectives

By the end of this course the participant should:

  • Apply problem solving steps and tools,
  • Analyse information to clearly describe problems,
  • Identify appropriate solutions,
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions,
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes


The course will cover the following units:

  1. Introduction to Problem-Solving
  2. Define an issue or problem
  3. Identify alternative solutions
  4. Evaluate Alternatives
  5. Implement the decision


The series is delivered through the SA Accounting Academy online learning platform. The series is presented in easily digestible 2-hour long webinars which focus on the different steps involved in problem-solving.



Introduction to Problem-Solving


Defining the Problem


Identify Alternative Solutions


Evaluate Alternatives


Implement the Decision





Unit 1: Introduction To Problem – Solving

This unit will cover the following topics:


  • Introduction to Problems and Challenges
  • Introduction to Critical and Analytical Thinking
  • Problem Solving and Decision-Making Systems
  • Five Problem Solving Steps
  • Tips for Engaging with Stakeholders
  • The Value of Diversity
  • Self-talk Excuses


Unit 2: Define the Problem


In this unit we cover the following topics:

  • Eight Step Process to define a problem
  • Six Universal Questions
  • Five Whys Technique
  • Fishbone Diagram Technique


Unit 3: Identify Alternative Solutions


The unit will cover the following topics:

  • Brainstorming
  • Storyboarding
  • Mind mapping
  • Six Hats Technique
  • SWOT Analysis; and
  • Nominal Group Technique


Unit 4: Evaluate Alternatives


The unit will cover the following topics:

  • Intuition
  • Application of Rules
  • Criteria Ranking Method
  • Weighted Decision-Making models
  • Consequences Table Technique
  • Force-Field Analysis


Unit 5: Implement the Decision


The unit will cover the following topics:

  • Documenting the Decision/the Decision report,
  • Communicate the Decision,
  • Five Steps to Implementation
  • Change Management

Obtaining your CPD certificate

Each webinar in the series qualifies for 2 CPD hour with your professional body including: ACCA, SAICA, AAT, SAIPA, SAIBA, IAC, CIS, ICBA, LSSA, FPI, and the IBA. The SAAA CPD policy is compliant with IFAC IES7 and is recognized by all relevant professional bodies.

All attendees are issued with a CPD certificate available in an online profile.

About the presenter

Charmaine Nadasan has been working in the Training field since 2012. She is the holder of a B. Com (Unisa), Post Graduate Certificate in Education (Unisa), and Advanced Credit Diploma (Institute of Bankers SA) . Charmaine is a seasoned Facilitator and is registered as an Assessor and Moderator for the Generic Management qualification as well as various other unit standards. In addition she has 10 years banking experience and has been a franchisee for two popular franchise businesses where she managed the daily operations of these businesses.

Who should attend?

The following persons will benefit from this course:

  • Professional Accountants including: RA(SA), CA(SA), PA(SA) and BAP(SA).
  • Tax practitioners.
  • Bookkeepers.
  • Trainee accountants.


  • R 475.00 - Online admission per unit- Individual.
  • R 950.00 - Online admission per unit - Company.
  • Full Course Price R2000.00


Steps to register for the event:

If you already have a profile, login and register for the webinar.

If you don’t have a profile, create a free profile then login and register for the webinar.

Click here to create a free profile (There is no charge to create a profile and gain access to our free Monthly Practice Management Series).

Click here to find out about the Technical Resource Centre & CPD Subscription options.

Additional material

By attending this course you will be provided with:

  • Summarised slide presentations.
  • Reference documents and/or course material where available.
  • You can ask questions during the webinar and you will also have access to the presenter after the webinar.


What's Included:

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