Managing difficult conversations
Presenters : Annelien Feldtmann
Overview
This Conflict Management and How to Have Difficult Conversations webinar is designed to provide participants with the skills and strategies needed to effectively manage conflicts and navigate challenging conversations in both professional and personal settings. Effective conflict management and communication are essential for maintaining productive relationships and fostering a positive environment.
Join Annelien Feldtmann CA(SA) for an insightful session on practical tools to manage conflicts constructively and communicate assertively in challenging situations.
Learning objectives
Attending this webinar will equip you with the following skills:
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Gain a nuanced understanding of the nature, types, and dynamics of conflicts
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be equipped with the knowledge to recognize and analyse conflicts in various contexts.
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be able to navigate conflicts more effectively by choosing and adjusting their conflict resolution approach.
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gain confidence in handling challenging discussions, applying effective communication strategies, and achieving positive outcomes.
Content
The webinar will cover the following topics:
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Understanding Conflict Dynamics
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Types of Conflict
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Positive and Negative Aspects of Conflict
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Personalized Conflict Resolution Styles
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Adapting Styles Based on Situational Context
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Difficult Conversations Framework
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Characteristics of Difficult Conversations
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Effective Communication Strategies
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Strategies for Preparation and Structuring
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Constructive Feedback and Positive Communication
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Negotiation and Problem-Solving Techniques
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