Professional Skills for Accountants
Presenters : Lettie Janse van Vuuren CA(SA)
Overview
Success in the accounting profession requires more than technical prowess and compliance with laws, rules and regulations. The area of client acquisition and retention calls for mastery in people-oriented soft skills such as:
- Time management.
- Communication.
- Emotional intelligence.
- Conflict resolution.
- Teamwork.
These important skills are however not taught in tertiary education. The aim of this webinar is to discuss these essential skills that will assist you in connecting with people and handling complex situations. We invite you to join Lettie Janse van Vuuren CA(SA) on 17 August 2023 from 10:00 a.m. to 12:00 p.m as she shows you how to develop lasting relationships with your clients to become an important and indispensable part of their business.
Learning Objectives
Attending this webinar will equip you with the following skills:
- Know how to consult with others to obtain information, solve problems and maximise benefits from opportunities.
- Possess time management techniques that assist in the development, organisation, and prioritisation of tasks to achieve professional commitments.
- Communicate in a professional manner using clear and concise language appropriate to the audience and situation.
- Correctly apply conflict resolution strategies to resolve conflicts that arise in the workplace.
- Work effectively as a resourceful and trustworthy team member who treats others respectfully and equitably.
Content
The webinar will cover the following topics:
- Communication skills.
- Etiquette.
- Business etiquette.
- Open office etiquette.
- E-mail etiquette.
- Telephone and cell phone etiquette.
- Time management.
- Teamwork.
- Self-motivation skills.
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