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CGSO Consumers Alert: Reliable Store
- 14 February 2023
- Accounting
- South African Accounting Academy
Consumers are warned to be careful when trading with Reliable Store, sellers of a wide range of products including electronic appliances, computers and accessories, cameras, gaming tools etc. as they have, based on their response to complaints received by the CGSO, to not be reliable.
Reliable Store operates online and they sell a large variety of products including electrical appliances, computers and accessories, cameras, gaming tools etc. Most of the complaints received relate to delays in delivering orders, the delivery of incorrect orders to complainants and a general failure to deliver orders. Reliable Store accepts payment from complainants and provides a turnaround time for deliveries, however they tend to fail to keep up with the stipulated times. When complainants cancel their orders and request refunds, they fail to refund or take a long time to do so.
From 01 October 2021 to 01 December 2022, the CGSO received a total of 93 complaints against Reliable Store.
It therefore seems that the supplier is in contravention of section 19 of the Consumer Protection Act (“CPA”) which provides that a supplier must refund a consumer if they are unable to deliver goods or services on the agreed date. The supplier also seems to be contravening section 41 of the CPA which relates to false, misleading, or deceptive representations regarding the availability, delivery or performance of services within a specified time.
Click here to download the Consumer Alert:
http://www.cgso.org.za/cgso/download/press-release-reliable-store/
Relevance to Auditors, Independent Reviewers & Accountants:
- The Consumer Protection Act is yet another piece of legislation that your clients (as suppliers of goods and services) must comply with, and which you must assess compliance with. If they don’t comply with the relevant laws and regulations, you have certain reporting obligations in terms of NOCLAR (NOn-Compliance with Laws And Regulations) – this could include reporting to management, qualifying your audit opinion, reporting a Reportable Irregularity, etc.
- As a consumer, you also need be aware of your rights and responsibilities in terms of the Consumer Protection Act.
- It is especially important that consumer be aware of alerts published by the CGSO, to warn them against dodgy suppliers.
Relevance to Your clients:
- A supplier of relevant goods and services has a duty to comply with the Consumer Protection Act, otherwise they could be held liable.
- As an individual, a consumer has a duty to be aware of his/her rights and responsibilities in terms of the Consumer Protection Act.
- It is especially important that consumer be aware of alerts published by the CGSO, to warn them against dodgy suppliers.
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https://accountingacademy.co.za/profession/monthly-legislation-update
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