CIPC: Customer Code Update Process

CIPC: Customer Code Update Process logo

If the email of the customer code is outdated, or both email and cell phone numbers are outdated, customers need to follow the steps set out in detail in the notice.

The request for update must come from the new email address which will be linked to your customer code.

Once your email has been updated, you need to verify your customer code to continue (please refer to Notice 18 of 2024: New Customer Verification Process dated 4 March 2024). Refer to our Alert dated 6 March 2024

Click here to download the Notice:

https://www.cipc.co.za/wp-content/uploads/2024/04/Notice_Update-Customer-code-contact-details-Apr-2024.pdf

Relevance to Auditors, Independent Reviewers & Accountants:

  • The Companies Act is yet another piece of legislation that your clients must comply with, and which you must assess compliance with.  If they don’t comply with the relevant laws and regulations, you have certain reporting obligations in terms of NOCLAR (NOn-Compliance with Laws And Regulations) – this could include reporting to management, qualifying your audit opinion, reporting a Reportable Irregularity, etc.
  • As an auditor, independent reviewer and accountant, you also need to monitor your client’s compliance with the Companies Act and all relevant notices/enforcements/practice notes issued by CIPC as the regulator.
  • Where you perform these compliance tasks on behalf of your client, you need to ensure that you comply with all relevant notices/enforcements/practice notes and that you are aware of the latest media statements issued by CIPC as the regulator.
  • Company Secretarial staff play a critical role in bridging the gap between entities and CIPC. As legislation, regulations and tax law are continuously changing and evolving, it is of utmost importance for companies and company secretarial practitioners to keep abreast of such changes in so that companies continue to meet their compliance obligations.

Relevance to Your clients:

  • An entity (company or close corporation) has a duty to comply with the Companies Act, and all relevant notices/enforcements/practice notes and to be aware of the latest media statements issued by CIPC as the regulator.

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