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CIPC: Introduction of Live Chat support
- 15 April 2026
- CIPC
- South African Accounting Academy
Summary:
The Companies and Intellectual Property Commission (CIPC) has announced the launch of a new Live Chat channel to enhance support services and improve customer experience.
Article:
The Live Chat service allows customers to connect with CIPC’s support team in real-time for quick, convenient assistance with their queries.
What you can expect from Live Chat:
- Instant responses to your inquiries
- Efficient and convenient support
- Assistance with general queries and guidance
Access the Live Chat through CIPC's official website during operating hours.
CIPC remains committed to improving customer experience and providing accessible, reliable service.
Click here to download Notice 20 of 2026:
https://www.cipc.co.za/wp-content/uploads/2026/04/Notice-20-of-2026-002.pdf
Relevance to Auditors, Independent Reviewers & Accountants:
- The Companies Act is yet another piece of legislation that your clients must comply with, and which you must assess compliance with. If they don’t comply with the relevant laws and regulations, you have certain reporting obligations in terms of NOCLAR (NOn-Compliance with Laws And Regulations) – this could include reporting to management, qualifying your audit opinion, reporting a Reportable Irregularity, etc.
- As an auditor, independent reviewer and accountant, you also need to monitor your client’s compliance with the Companies Act and all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.
- Where you perform these compliance tasks on behalf of your client, you need to ensure that you comply with all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.
- As an auditor, independent reviewer and accountant you need to consider the impact of the Companies Act Regulations on your service offerings, as well as new enquiry management systems.
Relevance to Your clients:
- An entity (company or close corporation) has a duty to comply with the Companies Act, and all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.
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