CIPC: Mandatory use of the Case Management System

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CIPC: Mandatory use of the Case Management System

• 11 June 2026
• CIPC
• South African Accounting Academy

Summary:

The Companies and Intellectual Property Commission (CIPC) has formally notified all stakeholders of the mandatory use of the Case Management System (CMS), and the resultant discontinuation of email-based submissions.

Article:

This follows the successful implementation of the CIPC Case Management System (CMS) on 27 March 2026.

Effective from 31 May 2026, the following email addresses have been permanently decommissioned and will no longer be monitored:

• Cor135.1complaints@cipc.co.za 
• independentreview@cipc.co.za 
• RI@cipc.co.za 
• s62report@cipc.co.za 
• businessrescue@cipc.co.za 

All complaints, statutory submissions, service of legal documents, and related correspondence must henceforth be submitted exclusively via the CIPC Case Management System.

In a nutshell, the Case Management System (CMS) is a secure online solution that:

• Enables a complainant to lodge a specific type of complaint.
• Submit supporting documents.
• Track the progress of their complaint in real time.

The system is available at http://case.cipc.co.za   

Users may also access the platform via the CIPC website by selecting the “Proceed” option on the CMS portal. 

Access Notice 14 of 2026 for more information on the launch of CMS at https://www.cipc.co.za/wp-content/uploads/2026/03/Notice-14-of-2026-1-1.pdf 

Important: 

• Submissions sent to the discontinued email addresses will not be processed 
• The CMS serves as the sole official channel for case-related submissions and tracking 
• The platform provides enhanced traceability, security, and improved turnaround times 

Click here to download Notice 30 of 2026:

https://www.cipc.co.za/wp-content/uploads/2026/06/Customer-2-Notice-30-of-2026.pdf 

Relevance to Auditors, Independent Reviewers & Accountants:

• The Companies Act is yet another piece of legislation that your clients must comply with, and which you must assess compliance with.  If they don’t comply with the relevant laws and regulations, you have certain reporting obligations in terms of NOCLAR (NOn-Compliance with Laws And Regulations) – this could include reporting to management, qualifying your audit opinion, reporting a Reportable Irregularity, etc.
• As an auditor, independent reviewer and accountant, you also need to monitor your client’s compliance with the Companies Act and all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.
• Where you perform these compliance tasks on behalf of your client, you need to ensure that you comply with all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.
• As an auditor, independent reviewer and accountant you need to consider the impact of the Companies Act Regulations on your service offerings, as well as new case management system.

Relevance to Your clients:

• An entity (company or close corporation) has a duty to comply with the Companies Act, and all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.

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