CIPC: New call centre system and interactive voice response

06 October 2022
Accounting
South African Accounting Academy

This will enhance the customer experience, as there will be a “virtual queue” where customers can wait in line for the next available consultant.

If a customer is already registered as a CIPC customer, he/she will be requested to provide their ID number. The purpose is to display the customer details to the CIPC customer service consultant, to save time, as the customer information will be displayed to the service consultant already.

The Interactive Voice Response (IVR) menu will be as follows:

Self-help
Business Registration
Business Maintenance
Business Disclosure
Customer Code / Password reset and Finance/payment-related enquiries
Intellectual Property (Patents, Designs, Trade Marks and Copyright)
Any other enquiries

Once the call has been completed, the service consultant will offer you the opportunity to participate in a telephone survey. If customers do not participate in the telephonic survey, a survey will be emailed to the email linked to the customer’s profile at CIPC.

Click here to download the Notice:

https://www.cipc.co.za/wp-content/uploads/2022/09/notice-27-of-2022.pdf

Relevance to Auditors, Independent Reviewers & Accountants:

The Companies Act is yet another piece of legislation that your clients must comply with, and which you must assess compliance with. If they don’t comply with the relevant laws and regulations, you have certain reporting obligations in terms of NOCLAR (NOn-Compliance with Laws And Regulations) – this could include reporting to management, qualifying your audit opinion, reporting a Reportable Irregularity, etc.
As an auditor, independent reviewer and accountant, you also need to monitor your client’s compliance with the Companies Act and all relevant notices/enforcements/practice notes issued by CIPC as the regulator.
Where you perform these compliance tasks on behalf of your client, you need to ensure that you comply with all relevant notices/enforcements/practice notes issued by CIPC as the regulator.

Relevance to Your clients:

An entity (company or close corporation) has a duty to comply with the Companies Act, and all relevant notices/enforcements/practice notes issued by CIPC as the regulator.

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https://accountingacademy.co.za/profession/monthly-legislation-update

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