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CIPC: Temporary delays in responding to disclosure and finance enquiries
- 24 April 2026
- CIPC
- South African Accounting Academy
Summary:
The Companies and Intellectual Property Commission (CIPC) has informed its valued customers that they are experiencing temporary delays in responding to requests and enquiries, particularly within the Disclosures and Finance areas.
Article:
CIPC acknowledges the increased turnaround times and assures customers that they are actively addressing the backlog. Their teams are working diligently to resolve outstanding matters as quickly and effectively as possible.
To improve response times and restore service levels, several additional measures are being implemented, including:
- Deployment of extra resources to assist with clearing existing backlogs.
- Streamlining internal processes to accelerate query resolution.
- Enhanced monitoring to ensure enquiries are prioritised and tracked more effectively.
As part of their ongoing modernisation efforts, CIPC is transitioning from dedicated mailboxes to the newly introduced Customer Enquiry Management System (CEMS). This change requires clearing legacy mailboxes while simultaneously attending to new enquiries logged via CEMS. CIPC is confident CEMS will provide a more efficient and transparent customer experience.
CIPC has sincerely apologised for any inconvenience these delays may cause and appreciate customers’ patience and understanding during this transition. CIPC remains committed to delivering efficient, reliable, and customer-focused service.
Click here to download Notice 21 of 2026:
Relevance to Auditors, Independent Reviewers & Accountants:
- The Companies Act is yet another piece of legislation that your clients must comply with, and which you must assess compliance with. If they don’t comply with the relevant laws and regulations, you have certain reporting obligations in terms of NOCLAR (NOn-Compliance with Laws And Regulations) – this could include reporting to management, qualifying your audit opinion, reporting a Reportable Irregularity, etc.
- As an auditor, independent reviewer and accountant, you also need to monitor your client’s compliance with the Companies Act and all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.
- Where you perform these compliance tasks on behalf of your client, you need to ensure that you comply with all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.
- As an auditor, independent reviewer and accountant you need to consider the impact of the Companies Act Regulations on your service offerings, as well as known delays in responding to disclosure and finance enquries.
Relevance to Your clients:
- An entity (company or close corporation) has a duty to comply with the Companies Act, and all relevant notices/enforcements/practice notes/customer letters issued by CIPC as the regulator.