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Consumer Goods and Services Ombud (CGSO) Payments made in error must be returned
- 27 July 2020
- Accounting
- South African Accounting Academy
If a payment is made to a business in error, and that business is experiencing extreme financial hardship at the time, is it justifiable for the company to refuse to refund the money, immediately?
The legal position, as articulated by Consumer Goods and Services Ombud Magauta Mphahlele, is that full refunds are due to those whose bookings have been cancelled through no fault of theirs.
But given that the service providers have been forced to close, and that the travel industry is on its knees, consumers should accept postponements or credit vouchers if at all possible
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